Your rights when home improvement work goes wrong
Do you have an issue you need put right? Which? is here to help get your consumer problems sorted.
Dear Which?,
I booked to have my bathroom refitted by Wickes. It was supposed to take five days, but four months later it’s in a far worse state than before the job started.
There were a series of issues with poor quality work during the refit, from furniture being installed in the wrong place to appalling tiling. The bathroom was left in an unacceptable state.
After complaining, I found myself going back and forth with Wickes to try and get the